"It's all about love": Three lessons from crisis intervention expert Joe Smarro on how to de-escalate conflicts.
difficultconversations.substack.com
My latest podcast guest, Joe Smarro — featured in the Emmy award winning HBO documentary, Ernie and Joe: Crisis Cops — taught me something about navigating difficult conversations: It helps to be trained in crisis intervention. For 15 years Joe was an officer with the San Antonio, Texas police department. The last 11 of those years was with the mental health and crisis intervention unit. His job: de-escalate dangerous confrontations with those suffering from mental health traumas. It’s the kind of confrontation officers face frequently, and that accounts for one in five people killed by the police. Yet in 11 years, Joe never once had to resort to force. His only weapon, he says, was his ability to communicate.
"It's all about love": Three lessons from crisis intervention expert Joe Smarro on how to de-escalate conflicts.
"It's all about love": Three lessons from…
"It's all about love": Three lessons from crisis intervention expert Joe Smarro on how to de-escalate conflicts.
My latest podcast guest, Joe Smarro — featured in the Emmy award winning HBO documentary, Ernie and Joe: Crisis Cops — taught me something about navigating difficult conversations: It helps to be trained in crisis intervention. For 15 years Joe was an officer with the San Antonio, Texas police department. The last 11 of those years was with the mental health and crisis intervention unit. His job: de-escalate dangerous confrontations with those suffering from mental health traumas. It’s the kind of confrontation officers face frequently, and that accounts for one in five people killed by the police. Yet in 11 years, Joe never once had to resort to force. His only weapon, he says, was his ability to communicate.